Introduction
Modern Print Co aims to provide customers with reliable refurbished printing equipment. This Warranty Policy explains the coverage that may apply to refurbished printers purchased from our website. By placing an order, customers acknowledge they have read and understood these terms.
Refurbished Product Disclosure
Products available on Modern Print Co are refurbished devices unless otherwise stated. These are previously used devices that have been inspected, cleaned, and tested. While minor cosmetic signs of use may be present, all devices are verified for basic printing functionality before shipment.
Warranty Coverage
Some refurbished printers include limited warranty coverage depending on the product listing. This generally applies to functional issues affecting normal operation during the warranty period under normal usage conditions.
Covered Issues
- Printer hardware malfunction
- Paper feed issues (internal components)
- Internal mechanical failure
Warranty Exclusions
- Misuse or improper handling
- Unauthorized repair attempts
- Physical or liquid damage
- Consumables (Ink/Toner)
Warranty Period: Duration varies by product (ranging from days to months). Coverage begins on the date the product is delivered. Please review the specific product page for exact terms.
Warranty Claim Process
If you experience a problem during the warranty period, please contact us at info@modernprintco.com. To submit a request, please provide:
Order Details: Order number and Product name.
Issue Description: A clear description of the functional problem.
Visual Evidence: Photos or videos showing the problem (if applicable).
Resolution Options
If a claim is approved, Modern Print Co may offer repair assistance, replacement with a similar product (if available), or a partial/full refund according to store policies. The resolution depends on product availability and the nature of the issue.
Customer Responsibility
Customers must use printers according to manufacturer guidelines, including using compatible consumables and appropriate power sources. Failure to follow reasonable usage practices may affect warranty eligibility. Warranty coverage applies only to the original purchaser and is non-transferable.
Product Support
Modern Print Co aims to assist customers with questions regarding functionality or setup. Our support team can provide general guidance on using your printer or understanding basic steps.
Policy Updates: Modern Print Co may update this Warranty Policy from time to time. Any revisions will be posted on this page with the updated date.
Have Questions About Your Warranty?
Contact our customer support team for assistance with any product issues.
info@modernprintco.com